Returns & Exchanges
At Dufresne Furniture and Appliances, we want you to be completely satisfied with your purchase. If your new furniture or appliance doesn't fit your space or meet your expectations, our flexible return policy is designed to help you find the perfect match for your home.
Initiate Your Request
Contact our Guest Excellence team within 48 hours of delivery or pickup to report any issues or start a return request for eligible items.
Condition Assessment
Ensure the product is in its original, showroom condition; furniture must be free of stains or wear, and appliances must not have been installed or used.
Schedule a Pickup
Once approved, our logistics team will coordinate a convenient time to collect the item from your home, or you may return smaller items to your local showroom.
Refund Processing
After a physical inspection at our warehouse, your refund or store credit will be processed, minus any applicable delivery or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing