Frequently Asked Questions
Everything you need to know about your home furniture and appliance journey.
What are your delivery and assembly options?
We offer a range of delivery services, including full-service 'White Glove' delivery where our professionals will deliver, unpack, and assemble your furniture in the room of your choice, as well as standard threshold delivery.
Can I track the status of my order?
Yes, once your order is processed, you will receive a confirmation email with a tracking link. You can also use our online 'Track My Order' tool by entering your order number and postal code.
What is your return policy for furniture and appliances?
We offer a 48-hour satisfaction guarantee on most furniture items. For appliances, returns are accepted only if the product is unopened or found to be defective upon delivery. Please contact our support team to initiate a return request.
Do you offer financing plans for large purchases?
Absolutely. Dufresne offers flexible financing options through our partner financial institutions, allowing you to enjoy your new furniture now and pay over time with monthly installment plans.
How do I care for my new leather or fabric upholstery?
To maintain the quality of your furniture, we recommend regular vacuuming and avoiding direct sunlight. For specific stains, please refer to the manufacturer's care label or consider purchasing our Protection Plan for professional cleaning services.
Are your appliances covered by a warranty?
All appliances come with a standard one-year manufacturer’s warranty. We also offer extended Protection Plans that cover mechanical breakdowns and accidental damage beyond the initial year.